1- Make sure you send the correct 8-digit transfer reference number.
2- Make sure that the beneficiary has a valid identification document with photo identification, and that the name on the identification document matches the name you provided when sending the funds.
N.B.: Your name on the transfer receipt must match your name on your official ID document.
What are the requirements for a funds pick up?
• The original and a photocopy of your valid ID card.
• The 8-digit transaction reference number provided by the sender.
N.B.: The beneficiary’s name on the transfer receipt must match their name on their official ID document. Pick up requirements vary by country.
