The QR Code is an advanced version of the bar code which further guarantees the security and reliability of your transactions.
Archives : FAQs
What does the “Tontine” menu consist of?
The tontine menu allows people belonging to the same circle to form a tontine in the form of a “Cloud” in the Sara Money application. Any member can distinguish and know the other members by knowing who is a member of the board (“Administrator”). It is possible for all members to contribute via the application. The payment… Poursuivre la lecture What does the “Tontine” menu consist of?
How to change my password without going through the bank or at a banking agent
In the “settings” menu of your Sara Money account, you will find the function called “Change PIN code”. You must enter your current PIN / password , then enter a new 4-character PIN / password and confirm it by re-entering it. Click on “Validate” to complete the process. Remember to use your new password the next time… Poursuivre la lecture How to change my password without going through the bank or at a banking agent
If necessary, how can I contact Afriland First Bank?
You can send an electronic message to the bank from your Sara Money account via the “complaints” menu available in the application. You will receive a response to your concern within two business days. Or you can go to the First Bank branch closest to you.
I do not have a bank account at Afriland First Bank. How can this service be useful to me?
This service operates like a Mobile Money account but has more menus and is more attractive than other Mobile Money accounts available on the market. You can keep your money safe; you have the possibility to consult the history of all your transactions; you can reach First Bank directly via the complaints menu; you can locate Afriland First… Poursuivre la lecture I do not have a bank account at Afriland First Bank. How can this service be useful to me?
Is it possible to make transactions between my Sara Money account and my Mobile Money account (MTN or Orange)?
No not right now. We will keep you informed once this service is implemented.
When I connect, the following message is displayed: “Account blocked, please contact your bank”. What does that mean ?
Access to the service is automatically blocked for security reasons after three failed password / PIN entries. The purpose of blocking is to prevent fraudulent use of your Sara Money connection parameters. Simply contact the nearest First Bank branch or the nearest bank agent to receive a new PIN / password.
Getting Married
Are your many commitments preventing you from organising your wedding in peace? Are your savings not enough to afford the ceremony of your dreams? Go to our closest branch to benefit from the best conditions for obtaining a loan to pay for your wedding!
Accommodation
Do you dream of a nice house in a quiet area where to raise your kids? Or maybe you rather need a second home? It doesn’t matter. First Bank’s medium and long-term loans are flexible and attractive. Go to the closest branch to obtain a personalised loan that can be repaid at the pace you… Poursuivre la lecture Accommodation
Going on Holiday
It’s been a long year. When you take your annual leave, you may want to take a trip to a different place. Afriland First Bank’s short term credit allows you to re-energise at your chosen destination and return to your best for more efficiency.
